When submitting a support ticket, it is important to provide as much information as possible to help our support team understand the issue and provide an effective solution. Please ensure that you include a clear description of the issue, relevant product or service details, error messages, steps taken to resolve the issue, platform or device used, and any relevant screenshots or attachments.

Yes, we provide software support and maintenance services to ensure the smooth functioning and optimal performance of your software applications. Our team of experts is available to address any issues that may arise and provide timely solutions to ensure minimal disruption to your business operations. We also offer ongoing maintenance services to ensure that your software is up to date and running efficiently.

Devute's support team is available to assist you during our regular business hours. However, we also have a process in place to handle urgent support requests outside of business hours. If you have an urgent support issue, please contact us through our emergency support channels, and we will respond as soon as possible.

At Devute, we take the security and confidentiality of our client's information very seriously. We have strict security measures in place to protect all data and information related to support requests. All support requests are handled by our team of authorized personnel who have signed strict confidentiality agreements. We also use secure communication channels to exchange sensitive information and ensure that all data is securely stored and backed up regularly.