Hosting & Subscription Terms

These terms apply to subscription services provided by Devute Ltd (previously named Devute UK Ltd), a private limited company registered in England and Wales with company number 14301159, whose registered office is at 53 Leafield Avenue, Bradford, England, BD2 3SE (we, us, our) to you, the customer named on the account or order (you, your).

They work alongside our Terms of Business, which also apply to subscription services, and our Acceptable Use Policy. If there is a conflict, your order or plan details come first, then these terms, then the Terms of Business.

• Managed hosting: WordPress hosting, web hosting and cloud servers.
• Email services: SMTP and transactional email sending.
• Care plans: hosting, updates, backups, monitoring and an allowance of development and content time.
• Website management: ongoing management of websites and eCommerce stores.
• Software products: NexeLead, Legal CRM, ERP System, CRM System and our tools, including AI SaaS Builder, Automation Studio, Prototype Lab, Quote Calculator and Marketing Desk.

What each plan includes (such as storage, bandwidth, users, hours or posts each month) is set out on our pricing page, the relevant service page or your order. Anything not listed in your plan is quoted separately before we do it.

Hosting, email and some other plans are ordered, billed and managed through our client area at my.devute.com. Some services are managed through client.devute.com or within the software product itself.

You must give accurate details and keep them up to date, keep your login details secure, and tell us promptly at info@devute.com if you think someone has accessed your account without permission. You are responsible for activity under your account, and for the users you invite to it.

Our services are provided for business use. If you are a consumer, see Consumers below.

All plans are prepaid: you pay at the start of each billing period, monthly or annually as agreed. Payment is taken by card through Stripe or by Direct Debit, and your plan renews automatically at the end of each period unless you cancel.

Restarting after termination. If you want the service back after it has been terminated for non-payment, a late (reactivation) fee applies on top of the overdue amount. The fee is waived where a discount or promotion on your plan covers it.

Prices on our site are shown excluding VAT. We are not currently registered for VAT; if we become registered, VAT will be added at the prevailing rate and shown on your invoice.

Care plan allowances (such as hours of changes) roll over for one month only and have no cash value. Extra work above an allowance is quoted before it starts.

We may change our subscription prices. We will give you at least 30 days' written notice before a price change affects you. The new price applies from your first billing period that starts after the notice period ends.

If you do not want to continue at the new price, you can cancel before it takes effect. Annual plans keep their price until the end of the paid year.

We will not change your price during a billing period you have already paid for.

You can cancel through the client area or by emailing info@devute.com.

Monthly plans. Cancel any time. Your plan ends at the end of the period you have already paid for, and you keep the service until then. We do not refund part-months. For hosting and care plans we ask for 30 days’ notice so we can prepare a full handover of your site, database and DNS.

Fixed-term contracts (for example 12 months). If you end a fixed-term contract early, an early termination fee applies: 30% of the fees for the months remaining in the term.

Example: on a 12-month contract you end after 4 months. 8 months remain, so the fee is 30% of 8 months’ fees. On a £100-a-month plan that is 30% × £800 = £240.

No fee if the problem is ours. If you end the contract because of a problem on our side — for example we have seriously or repeatedly failed to provide the service as agreed — you can leave without any penalty or early termination fee.

If a build is being paid for over 3 to 12 months alongside a care plan, cancelling the care plan early makes any unpaid balance for the build due. Refunds are covered in our Refund Policy.

We monitor every hosted service around the clock and work to keep it running. What we can promise depends on where your service runs:

What does not count as downtime:

• scheduled maintenance we tell you about at least 48 hours in advance, upgrades, and urgent security or emergency maintenance;
• problems caused by your code, content, plugins, themes or changes made by you or your other suppliers;
• problems with DNS, domains, email providers or other services not provided by us;
• denial-of-service or other unlawful attacks, disasters and other events outside our reasonable control; and
• suspension in line with these terms.

If we fall short. If a service we run directly misses its target for reasons within our control, tell us within 30 days of the end of the month and we will agree a fair credit against your next invoice. This does not affect your right to leave without an early termination fee if there is a serious or repeated problem on our side, or any rights you have as a consumer.

Hosting plans include automatic daily backups of your site, files and databases (and mailboxes where email is included). How long backups are kept depends on the plan, typically between 7 and 30 days; your order or client area shows the figure for your plan.

Backups help us recover from problems, but they are not a guarantee. Please keep your own up-to-date copies of important content and data, especially before major changes. If you ask us to restore from a backup because of a problem you or your suppliers caused, we may charge for the time involved and will tell you the cost first.

Backups are removed when your service ends, as described in Ending service and deleting data.

We take reasonable technical and organisational measures to protect the services, including firewalls, malware scanning, monitoring, TLS certificates and keeping the platforms we manage up to date.

Under care plans and managed WordPress hosting, we apply core, plugin and theme updates. Where an update could break something, we may test it first or hold it back and tell you. We are not responsible for vulnerabilities in third-party code or plugins you install, or for issues caused by software that has been abandoned by its developer, but we will tell you when we spot a risk.

You are responsible for keeping your own passwords secure, managing user access to your site or account, and the security of devices you use to access the services.

You must use the services in line with our Acceptable Use Policy. In short, you must not use them for anything unlawful, harmful or abusive, such as sending spam, hosting malware, infringing others' rights or attempting to break our security.

Fair use. Plans have resource limits (for example storage, bandwidth, emails sent or users). If your usage regularly goes beyond your plan, or affects other customers, we will contact you to discuss an upgrade or a reduction in use before taking any other action, except in an emergency.

Email sending. For SMTP and transactional email, you must only send to people who have agreed to receive your messages or with whom you have a lawful basis to communicate, comply with the Privacy and Electronic Communications Regulations, and keep bounce and complaint rates within reasonable limits. We may pause sending to protect our sending reputation.

Non-payment. If a renewal payment is not made, we follow the timeline in Billing, renewal and failed payments: the invoice becomes overdue 5 days after the due date, we keep trying to collect it until 10 days after the due date, and the service is then suspended and the plan terminated. Restarting it carries a late fee unless a discount on your plan waives it.

Abuse or risk. We may suspend all or part of a service immediately, without notice, if this is reasonably necessary to stop a serious breach of the Acceptable Use Policy, a security threat, harm to other customers or our infrastructure, or to comply with the law. We will tell you as soon as we can and limit any suspension to what is needed.

Your data is kept during a suspension. When a plan is terminated, our Ending service and deleting data section applies.

Where we register a domain name for you, we will register it in your name (or your business's name) wherever the registry allows, so that you are the legal registrant. Registration is subject to the rules of the relevant registry, such as Nominet for .uk domains.

You are responsible for renewing your domains on time unless we have agreed in writing to manage renewals for you as part of your plan. Where we manage renewals, we will remind you before renewal, and renewal fees are charged at the price shown in the client area. We are not responsible for a domain lapsing if a renewal is unpaid or your contact details are out of date.

When you leave, we will give you what you need to transfer your domains to another provider, provided any renewal fees we have paid on your behalf are settled.

Moving in. Where a plan says migration is free, we will move your site, database, DNS and email settings to our infrastructure at no extra charge. We stage and test your site before switching DNS to keep disruption to a minimum, and most moves complete within 48 hours. You will need to give us access to your current host and domain. Unusually large or complex migrations, or migrating from a different platform, may be quoted separately.

Moving out. When you leave, we will hand over a full copy of your site files, database and DNS records, with no exit fees. For software products, you can export your data in a common format (such as CSV or JSON) using the export tools, or ask us to provide an export. You can request your export at any time up to 30 days after your service ends.

You own your data. You keep all rights in the data you and your users put into our software products and hosted services. You give us permission to host, process and back it up only as needed to provide and support the service.

Where your data includes personal data, you are the controller and we act as your processor under our Data Processing Agreement, which forms part of these terms. You are responsible for having a lawful basis to collect and use that personal data.

We own the software itself. Your subscription gives you a non-exclusive, non-transferable right to use it for your own business during your subscription. You must not copy, resell, reverse engineer or make it available to others, except as the law allows.

We may use anonymous, aggregated information about how the products are used (which does not identify you or any individual) to improve them.

We improve our products and services over time and may add, change or remove features. We will not make a change during your subscription that materially reduces the core service you are paying for without giving you at least 30 days' notice. If a change of that kind affects you, you can cancel before it takes effect and we will refund any amount you have paid in advance for the period after the change.

We may make changes without notice where needed for security, legal or regulatory reasons, or because a third-party provider has changed its service. We will tell you as soon as reasonably possible.

If we decide to withdraw a product or plan entirely, we will give you at least 60 days' notice and help you export your data or move to an alternative.

Our liability for subscription services is governed by the liability section of our Terms of Business. In summary, nothing limits liability for death or personal injury caused by negligence, for fraud or for anything else that cannot be limited by law. Otherwise, neither of us is liable for indirect loss or loss of profits, and each party's total liability is capped at the fees you paid for the relevant service in the 12 months before the event giving rise to the claim.

For hosting availability, service credits are the remedy described in Service levels and uptime.

Either of us may end a subscription as described in Cancelling your plan. We may also end it by giving you at least 30 days' written notice, or immediately for serious breach as set out in the Terms of Business. If we end a subscription for convenience, we will refund any amount paid in advance for the period after it ends.

When a service ends:

• your access to the service stops at the end of the paid period;
• we keep your data for 30 days so that you can request an export or a handover;
• after those 30 days, we delete your data and backups from our systems, except where we must keep certain records by law (such as invoices, which we keep for 6 years). Deleted data cannot be recovered.

Our subscription services are mainly for businesses. If you are buying as a consumer, you have legal rights under the Consumer Rights Act 2015 and related laws, and nothing in these terms affects them. This includes, where it applies, a 14-day right to cancel a contract made at a distance. If you ask us to start the service within that period, you will pay for the service provided up to the point you cancel. See our Refund Policy for details.

Questions, notices and complaints about these terms can be sent to info@devute.com or by post to Devute Ltd, 53 Leafield Avenue, Bradford, England, BD2 3SE. You can also reach us through our contact page.

We may update these terms. We will give you at least 30 days' notice of any change that materially affects you, and you may cancel before it takes effect.

These terms and any dispute arising from them (including non-contractual disputes) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Consumers in Scotland or Northern Ireland keep the right to bring proceedings in their local courts.